Position Summary:
Beam Global, www.beamforall.com, is a clean technology leader that produces innovative, sustainable products and technologies for electric vehicle (EV) charging, energy storage, energy security and outdoor media. The EV ARC™ is a solar-powered Electric Vehicle Charging Station that stores energy from sunshine for charging day or night and provides EV charging and emergency power during grid failures. It requires no trenching, no foundations or no installation work of any kind, is deployed in minutes and can be moved to a new location with ease. Products are invented and manufactured in San Diego, California and the Company is listed on Nasdaq under the symbol BEEM.
The Technical Field Service Engineer will provide remote and occasional on-site support for Beam Global’s EV ARC and other Beam products. Conduct troubleshooting, repairs, and predictive/preventative maintenance to support a variety of customer applications across North America and worldwide. This individual will be an independent, customer-facing technical application engineer. This role requires a self-motivated, results-oriented professional with a strong technical aptitude and a passion to succeed. The ideal candidate will have a collaborative spirit which will align successfully in the organization.
Beam Global offers a competitive benefits package including a 401(k) match with immediate vesting.
Responsibilities:
- Provide timely, professional resolutions to customer technical questions and issues.
- Troubleshoot and resolve issues by diagnosing root causes and providing effective solutions.
- Execute field service processes and procedures for equipment installation, start-up, testing, maintenance, and troubleshooting.
- Provide feedback to product and engineering teams on product gaps and opportunities for improvement.
- Document systematic learnings so that they can be leveraged in our Customer Knowledge Bases.
- Complete onsite diagnostics and repairs of units at customer sites.
- Responsible for developing and reviewing documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
- Provide on-call support for external customers, external technicians, and internal technicians.
- Available during off shift hours when necessary.
Required Qualifications:
- Bachelor’s degree in computer science, engineering or similar.
- Ability to analyze system and network diagnostics to clearly articulate issues to customers and internal cross-functional teams.
- Ability to parse and analyze system logs.
- Excellent verbal and written communication skills.
- 5 + years of experience as a Field Service Specialist or Technician.
- Valid driver’s license with a driving record that meets company standards.
- Experience using field service management tools and software.
- Ability to work independently, resolve technical and manufacturing issues without detailed direction, and work as part of a team.
- May require climbing of staircases and access ladders, working at heights, in tight spaces, outdoors in hot and cold weather, and lifting up to 70 lbs.
- Field work that may require wearing and working in appropriate safety gear.
- Ability to carry service bag (25-50 lbs.), laptop case/caddy, as well as other trade tools.
- Can negotiate and navigate airports, airports concourses, and parking garages.
- Must be able to pass a federal background check.
- Must be willing to travel occasionally.
Preferred Qualifications:
- Proficiency in Python and familiarity with cloud services (AWS, Azure, GCP).
- Experience using NetSuite or SalesForce.
- Proficiency in Linux and terminal commands.
- Experience in troubleshooting power electronics circuitry desirable.
- Ability to read electrical drawings/schematics.
- Experience with battery energy storage systems (BESS), solar inverters, or EV charging is desirable but not required.